Terms and conditions

Purpose

These terms and conditions govern access to and use of the services provided by Transfermalaga through its website www.transfermalaga.com. By accessing and using the website, you agree to be bound by these terms and conditions.

Conditions for using the service

When making a booking or requesting information through our website, you guarantee that all information provided is truthful, accurate, and up-to-date. Transfermalaga reserves the right to cancel or reject any booking or inquiry that contains false or incomplete information.

You agree to use the website and services in compliance with applicable laws, morality, public order, and these terms and conditions. Additionally, you agree not to use the website or services for unlawful purposes or activities that could harm the rights and interests of others.

Bookings

Bookings are made through the form available on our website. By completing the form, you agree to the specific terms of the private transfer service selected, as well as the rates applicable at the time of booking.

Once the booking is completed, Transfermalaga will send a confirmation email to the address provided. This confirmation will include details of the reserved service, the agreed price, and any other relevant information.

Modifications and cancellations

Modifications and cancellations by the customer

Bookings can be modified or canceled without any penalty, provided that notice is given at least 36 hours before the scheduled service. To modify or cancel, the customer must contact Transfermalaga through the channels specified on the website.

If the request for modification or cancellation is made less than 36 hours before the service, Transfermalaga reserves the right to charge an additional fee or retain a percentage of the service cost as a penalty. Any applicable fees will be communicated to the customer beforehand.

Modifications by Transfermalaga

If Transfermalaga needs to make significant changes to the booking due to circumstances beyond its control (e.g., weather conditions, traffic), the customer will be notified as soon as possible. The customer can choose to accept the new terms or cancel the service without penalty.

Prices and payments

The prices for private transfer services displayed on the website are in Euros (€) and include all applicable taxes unless otherwise stated. Transfermalaga reserves the right to modify prices at any time; however, any price changes will be communicated to the customer in advance.

If the price of a booked service changes after the booking has been made, the customer will be notified. The customer may choose to accept the new price or cancel the service without additional cost.

Payment for the service is processed through the payment methods specified during the booking process. Transfermalaga ensures that all payment processes are secure and adhere to industry standards.

Customer obligations

The customer is responsible for being at the agreed location at the scheduled time for the start of the transfer service. In the event of a delay, Transfermalaga will wait for up to 15 additional minutes at no extra charge. If the customer does not show up after this period, Transfermalaga reserves the right to consider the service canceled, and no-show charges may apply.

Customers are expected to behave respectfully and responsibly during the service. Any misconduct may result in the termination of the service without a refund.

Transfermalaga's responsibility

Transfermalaga is committed to providing transfer services professionally and safely, in accordance with industry standards. However, Transfermalaga shall not be held liable for delays or service interruptions caused by force majeure events, such as accidents, adverse weather conditions, traffic issues, or other circumstances beyond its reasonable control.

In any case, Transfermalaga's liability for contract breaches is limited to a refund of the amount paid by the customer for the affected service.

Insurance coverage

All vehicles used by Transfermalaga are fully insured in compliance with current passenger transport legislation. Passengers are covered by this insurance during the provision of the service. In the event of an accident, the applicable legal provisions regarding compensation and liability will apply.

Data protection

Transfermalaga guarantees that the personal data provided by customers through the website will be processed in accordance with applicable data protection laws. For more details, please refer to our Privacy policy.

Intellectual property

All content on the website, including text, images, graphics, logos, and other materials, is the property of Transfermalaga, its licensors, designers, or stock libraries with appropriate permissions or licenses. Use of the website does not grant the user any rights over such content beyond personal, non-commercial use of the website.