Terms and Conditions

1. Purpose

These terms and conditions govern your access to and use of the services offered by Transfer Malaga through its website www.transfermalaga.com. By accessing and using the website, you agree to be bound by these terms and conditions.

2. Conditions of use of the service

By making a reservation or requesting information on our website, you warrant that all information provided is true, accurate and up to date. Transfer Malaga reserves the right to cancel or refuse any reservation or inquiry in which false or incomplete information has been provided.

The user agrees to use the website and services in accordance with the law, morality, public order and these terms and conditions. Likewise, the user undertakes to refrain from using the website and services for illicit purposes or purposes detrimental to the rights and interests of third parties.

3. Reservations

Reservations are made through the form available on our website. By completing the form, the client accepts the specific conditions of each private transportation service contracted, as well as the rates applicable at that time.

Once the booking has been made, Transfer Malaga will send a confirmation of the booking to the email address provided by the customer. This confirmation will include the details of the service booked, the agreed price and any other relevant information.

4. Modifications and cancellations of reservations

Reservations can be modified or cancelled by the customer without any penalty as long as at least 36 hours notice is given prior to the contracted service. To make a modification or cancellation, the customer must contact Transfer Malaga through the channels indicated on the website.

If the modification or cancellation is requested outside the 36 hours prior to the service, Transfer Malaga reserves the right to apply an additional charge or retain a percentage of the cost of the service as a penalty. Such charges will be previously communicated to the customer.

In the event that Transfer Malaga needs to make significant changes to the reservation due to causes beyond its control (e.g. weather conditions, traffic, etc.), the customer will be notified as far in advance as possible. The client may choose to accept the new conditions or cancel the service without penalty.

5. Prices and payments

The prices of the private transport services offered on the website are shown in euros (€) and include all applicable taxes, unless otherwise stated. Transfer Malaga reserves the right to modify prices at any time, but any change in prices will be communicated to the client in advance.

In case the price of a booked service changes after a reservation has been made, the customer will be notified in advance. The customer may decide whether to accept the new price or to cancel the service at no additional cost.

The payment of the service can be made through the payment methods indicated in the booking process. Transfer Malaga guarantees that all payment processes are carried out securely and in accordance with market standards.

6. Customer Obligations

The customer agrees to be present at the address and time agreed for the start of the transport service. In case of delay of the client, Transfer Malaga will wait a maximum of 15 additional minutes at no additional cost. If the customer does not show up after this period, Transfer Malaga reserves the right to consider the service as cancelled, and no-show charges may apply.

The customer must behave in a respectful and responsible manner during the service. Failure to comply with this obligation may result in the interruption of the service with no right to reimbursement.

7. Transfer Malaga's Responsibility

Transfer Malaga is committed to perform transportation services in a professional and safe manner, in accordance with industry standards. However, Transfer Malaga will not be liable for any delay or failure to provide the service due to force majeure, such as accidents, adverse weather conditions, traffic problems, or any other circumstances beyond its reasonable control.

In any case, the responsibility of Transfer Malaga, in case of breach of contract, will be limited to the refund of the amount paid by the customer for the affected service.

8. Transportation insurance

All vehicles used by Transfer Malaga are duly insured in accordance with current legislation on passenger transport. Passengers are covered by such insurance during the provision of the service. In the event of an accident, the legal provisions in force regarding compensation and responsibilities will be applied.

9. Data Protection

Transfer Málaga guarantees that the personal data provided by customers through the website will be treated in accordance with the applicable legislation on data protection. For more information, please see our Privacy Policy.

10. Intellectual Property

All contents of the website, including text, images, graphics, logos, and any other material, are the property of Transfer Málaga or its licensors, designers or stock websites with its due permission license or free use. Use of the website does not grant the user any rights to such content beyond personal, non-commercial use of the website.